Practical notes on better-run venues
Pieces an operator might actually send to another operator.
A handful of useful notes on hospitality operations, systems gaps, and what is worth automating in Sydney venues.
OPERATIONS / 11 Aug 2026
10 hospitality workflows that can already be automated in 2026
A practical list of repetitive restaurant, café and bar work that software can already take off a manager — without replacing hospitality.
PHILOSOPHY / 27 July 2026
Where AI actually belongs in a restaurant — and where it doesn’t
A sceptical map of restaurant AI: useful on admin and classification, dangerous on payroll, service and anything that should stay human.
SYSTEMS / 14 June 2026
Why your POS isn’t the problem: the gaps between hospitality systems
Venues don’t need another platform. They need Lightspeed, Deputy, Xero, the book and the inbox to stop making people copy things by hand.
PLAYBOOK / 3 May 2026
What we would automate first in a 3-venue restaurant group
A sequencing note for group operators: start with reporting and enquiries, not the romantic stuff, and keep a human on anything that can hurt payroll or guests.
MANIFESTO / 19 Mar 2026
The 2030 Venue: what restaurant operations could look like
A manifesto for connected hospitality operations: less transcription, better information, and people spending time on work that actually requires people.